I received this email from our co-blogger here, regarding a design talk given some months ago by current head of Advanced Design at Jaguar, Julian Thompson. It relates to the CX-17 crossover concept, and also gives us clues to the deep rooted changes in Jaguar management that have enabled the design-led (Apple like?!) resurgence of this great brand. Thompson and Ian Callum have fully vindicated the new management’s confidence in them, surely?
Julian Thompson at the talk pointed out that Jag were stuck in a rut. Ford had transformed the quality and reliability of the products but they had stuck to the same look. This was because Ford used ‘consumer focus groups’ where they asked the consumer, the customer, what they wanted. Even worse Thompson pointed out they did this in the USA as that was Jags biggest market at the time. So what did the consumer say they wanted? Well as they were mainly 55 year old company directors they wanted the cars to STAY THE SAME, to LOOK EXACTLY THE SAME as the previous model. Jag listened, and the S-Type, previous XJ and X-Type were born. Sales figures went from bad to worse. Average consumer age went from bad to worse too! Or at least didn’t improve. Profits evaporated.
The new management threw this out of the window.
The next bit I am adding myself, as Thompson didn’t say it:
I believe they decided to look at what consumers are actually DOING rather than what they were saying. What they were DOING was buying super modern, sporty, diesel BMWs.
So this spawned the XF (commercial, diesel) and the new XJ (stunning modernity) and what happened? They sold THREE TIMES as many XFs as S-Types and now look at Jag! Making profit and storming on to be one of THE hottest brands on the planet. Even if you include any brand, not just cars, Jaguar is COOL. The F-Type has already sold 1000 units within 2 months!!! Despite the high price.